Frequently Asked Questions
Everything you need to know about your Chillhouse experience, from shipping to self-care.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping varies by location.
What is your return policy for beauty products?
Due to the nature of our products, we can only accept returns on unopened and unused items within 30 days of purchase. If your product arrived damaged, please contact our support team immediately.
Are Chillhouse products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All of our formulas are 100% vegan and we never test on animals.
Can I track my package once it has been sent?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for a faster checkout experience.
How can I find out if a product is right for my skin type?
Each product page includes a 'Best For' section. If you need more personalized advice, feel free to reach out to our team of experts for a digital consultation.